Shipping policy

Shipping Policy

Thank you for shopping with Simplyb Crystals & Gift Shop.

Processing time
Orders are processed within 1–2 business days. You'll receive a notification once your order has shipped.

Shipping rates & delivery
We ship New Zealand-wide via courier for a flat rate of $6.99, and shipping is free on orders over $85. Delivery typically takes 2–5 business days depending on your location. Rural addresses may take a little longer.

Local pickup
Free local pickup is available from our Kaiapoi store at 170b Williams Street. Select "Pickup" at checkout and we'll email you when your order is ready to collect.

Lost or damaged parcels
All items are carefully packed. If your order arrives damaged or doesn't turn up, please get in touch within 7 days of the expected delivery date and we'll make it right. Damaged and faulty items are also covered by the Consumer Guarantees Act — see our refund policy.

Questions?
Visit our contact page and we'll be happy to help.